Services

Customer Experience / Support (CX)

We build + manage your frontline support team, fully trained & ready to represent your business

What's included:

Multichannel support: email, chat, social, phone
24/7 coverage options
Tier 1/2 technical support
SLA metrics and Quality monitoring
Ongoing training + performance management
Customer feedback and insights reports

Customer Success (CS)

Drive retention and revenue growth with proactive success managers; dedicated to your company

What's included:

Customer onboarding & activation
QBR's & account health checks
Upsell + renewal management
Playbook creation | process optimisation
Customer journey mapping
CS metrics reporting and improvement plans

Customer Strategy (CStrat)

Building a support strategy tailored to your needs and goals.

What's included:

Full customer success & support strategy builder
Tailored frameworks for retention + growth
KPI design and success metric setup
Workflow and tooling recommendations
Team structure and resource planning
Implementation roadmap

Our process

Discovery

we learn your needs, tools, goals

Talent matching

we find the talent to match and properly vet

Onboarding

your team is trained into your workflow

Ongoing management

we manage and monitor